Images and captures
SnagFrame processes screenshots, recordings, annotations, OCR text, and capture-library metadata locally on your Windows device. SnagFrame does not upload or store your captures on SnagFrame-operated cloud storage.
Local data
Capture history, recognized text, preferences, license status, templates, and organizational metadata may be stored locally so the application can restore your work and settings. You control the images you capture and where exported files are saved.
Third-party storage
When you choose Google Drive or OneDrive, SnagFrame writes the exported file to a folder already synced by that provider's desktop software. SnagFrame does not operate or control those storage services.
Licensing and payments
Stripe processes purchases and payment information. SnagFrame does not directly store full payment-card details. License activation may send a license key, device identifier, plan information, and verification data to the SnagFrame licensing service.
Anonymous application analytics and crash reports
When enabled in Settings, SnagFrame sends anonymous events about application launches, feature usage, exports, sharing destinations, and license activation outcomes to Google Analytics. Sanitized diagnostic errors and stack information are sent to Sentry to help identify crashes. These services may receive the app version and Free or Pro plan, but never automatically receive screenshots, recordings, OCR results, entered text, filenames, license keys, or image contents. Session replay is disabled. You can turn anonymous analytics and crash reports off at any time in Settings.
Feedback you choose to send
The in-app feedback form sends your description and any email address, diagnostics, or screenshot you explicitly choose to include to Sentry for support and troubleshooting. No screenshot is attached automatically. Do not include confidential information unless it is necessary and safe to share.
Your choices
You can delete exported files and remove local application data through Windows. You can deactivate a Pro license from Settings. Uninstalling the app may not remove files you deliberately exported to other folders.
Contact
Questions about privacy can be sent to support@snagframe.com.